THE MAGIC AISLE

Delivery Information: Same-Day Dispatch: For orders placed before mid-day (12:00 PM) on business days (Monday to Friday, excluding public holidays), we aim to dispatch the products on the same day. UK Delivery: Deliveries within the United Kingdom typically take between 3 to 5 business days from the date of dispatch. Delivery is £3.99 to UK addresses which is a flat rate for the entire order. International Delivery: Deliveries to international addresses outside the United Kingdom generally take between 7 to 21 business days from the date of dispatch. A flat shipping fee of £5.99 will be applied to all international orders. Orders totalling £100 or more will qualify for free international shipping. Tracking Orders: Once your order is dispatched, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the progress of your delivery online or contact our customer service team for assistance. Please note that the delivery times mentioned above are estimates and not guaranteed. We make every effort to ensure timely delivery, but factors beyond our control may occasionally cause delays. If you have any specific concerns or need further assistance regarding your delivery, please don't hesitate to contact our customer service team. We appreciate your patience and understanding regarding the delivery process, and we are committed to providing you with the best possible service. If you have any further questions or require additional information, please feel free to reach out to us. We are here to assist you. Many thanks Peter Kimber Director info@themagicaisle.co.uk

If you have any questions, or concerns, or need assistance, you can reach out to our dedicated point of contact, Pete. Pete is our knowledgeable and friendly customer service representative who is here to help you every step of the way. Whether you have inquiries about our products, need clarification on our policies, or require assistance with an order, He is just a message or phone call away. Pete is well-versed in our company's offerings and is committed to providing exceptional customer service. With a deep understanding of our products and services, He can offer personalized guidance and support tailored to your needs. You can rely on Pete's expertise to ensure that your questions are answered promptly and accurately. To contact Pete, please feel free to email him at peter@themagicaisle.co.uk Pete will be delighted to assist you and ensure that your experience with our company is nothing short of outstanding. We understand the value of exceptional customer service, and Pete is dedicated to making your interaction with us as smooth and enjoyable as possible. Don't hesitate to get in touch with him whenever you need assistance or have any questions. We are here to provide you with the support you deserve. Thank you for choosing our company, and we look forward to serving you with the utmost care and attention. Many thanks The magic aisle team

At The Magic Aisle, we want to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied with your order, you may return the item(s) within 30 days from the date of delivery. Please carefully read and adhere to the following guidelines and procedures for returns: Eligibility: Returns are accepted within 30 days from the date of delivery. The item(s) must be in their original condition, unused, and undamaged. All original packaging, tags, and accessories must be intact. Return Process: To initiate a return, please contact our customer service team via info@themagicaisle.co.uk. Provide your order number, the item(s) you wish to return, and the reason for the return. Our customer service representative will guide you through the return process, including providing you with a return authorization number (RAN) and instructions for shipping the item(s) back to us. Return Shipping: The customer is responsible for the return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method and retaining the shipping receipt as proof of return. Inspection and Refunds: Once we receive the returned item(s), our team will inspect them to ensure they meet the above return eligibility criteria. If the returned item(s) pass inspection, we will process the refund to your original payment method within [7] business days. Please note that shipping fees and any applicable restocking fees (if specified) may be deducted from the refund amount. Exceptions: The following items are non-returnable unless defective: [list any specific items or categories that are not eligible for Unless defective, the following items are non-returnable returns]. Fluids-Drinks-Cocktails Personalized or customized items may only be returned if they are defective or damaged. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or provide instructions on returning the item for a refund, including covering the return shipping costs. Please note that this Returns Policy is subject to change without prior notice. It is advisable to review the policy on our website or contact our customer service team for any updates or clarifications. If you have any further questions or concerns regarding our returns policy, please don't hesitate to contact us. We value your satisfaction and are here to assist you. Many thanks Peter Kimber Director info@themagicaisle.co.uk.